Deadline for urgent care consultation extended to encourage more feedback

Tue 10th July 2018


The public consultation on proposed changes to urgent care services in Sunderland has been extended to give more people the opportunity to share their views.

NHS Sunderland CCG has made the decision to extend the consultation period until Sunday, September 2.

Nine public and two online events have already taken place across Sunderland, and over 1,700 people have shared their views.

Dr Tracey Lucas of Sunderland CCG, said: “Our focus since the start of the consultation has been on ensuring that as many people as possible know about the proposed changes to urgent care services.

“It is so important that people feedback their views, concerns and ideas – that’s why we’re giving you even more time to have your say. We need to work together to ensure the final outcome is the right one for the people of Sunderland.”

Under the proposals, care would be provided closer to home through GPs and five extended access hubs, plus an Urgent Treatment Centre in Pallion or four extended access GP hubs with the fifth joined up with the Urgent Treatment Centre in Pallion.

A newly improved NHS 111 service with more clinical input will also help people get the right service first time and reduce the need to be transferred from one service to another.

NHS Sunderland CCG is particularly keen to hear local people’s thoughts on:

  • Where should the Extended Access Service be located?
  • What should the opening hours of the Extended Access Service and Urgent Treatment Centre be?
  • Whether the Extended Access Service and Urgent Treatment Centre should be joined up at Pallion?
  • Do you think there is anything we have missed?

The CCG has also made the decision to rearrange a public event, taking place on Wednesday evening on July 11 to avoid a clash with the England v Croatia World Cup match.

Results from the public consultation period, which now lasts until September 2, will be used to shape the new service and inform decisions.

Details of the consultation can be found at

People can get involved and share their views at one of the following events:

  • Thursday July 12, 6-8pm, Washington Arts Centre, Biddick Lane, Washington.
  • Monday July 16, 6–8pm, Roberts Lounge, Boldon Community Association, New Road, Boldon Colliery.
  • Thursday July 19, 6-8pm, Hope Street Xchange, 1-3 Hind Street, Sunderland.
  • Monday August 6, 6-8pm, The Hetton Centre, Welfare Road, Hetton-le-Hole. (additional event)
  • Tuesday August 7, 6-8pm, Bede Tower, Burdon Road, Sunderland.
  • Wednesday August 8, 6-8pm, The Hetton Centre, Welfare Road, Hetton-le-Hole.

People can fill in the online survey at or call 0191 217 2670 for a paper copy.

If you need further information, you can download the full consultation document here:­­

Sunderland CCG will make a decision in December 2018 when it has reviewed all the feedback received.

Key dates are:

  • Public consultation – 9 May to 2 September 2018
  • Feedback available from the consultation – From 1 October 2018 to 15 October 2018
  • Improved NHS 111 service goes live* – 1 October 2018
  • 24/7 Home Visiting Service goes live – 1 October 2018
  • Decision made – December 2018
  • New Urgent Care system goes live – 1 April 2019

* this is the go live date for the North East

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