If you are experiencing Coronavirus symptoms (a high temperature or a new, continuous cough), you should seek help and advice using NHS 111 online service – and only call NHS 111 if you cannot get help online.
Your GP practice is still working to care for patients, but all practices are now working in a different way to protect both staff and patients. Do not go into your GP surgery for any reason unless your GP or the practice team have assessed your needs and advised you that a face-to-face appointment is needed.
All Sunderland practices are now using a system of telephone triage (assessing your symptoms and needs remotely), online consultations and sometimes video consultations.
You can also get health advice by completing an eConsult form on your practice’s website. By using this process, practice staff can prioritise appointments for people who are most in need.
You can request repeat prescriptions through your practice’s website or by using the NHS app. If you are not an internet user, you can still contact your surgery by phone and they will advise you how to request your medicines.
Advice for parents during Coronavirus
See poster on Covid-19 advice for parents which has helpful advice for parents.