This work started in 2016 and we began reviewing the ways people use urgent care services in Sunderland.
Our first task was to review all previous local, regional and national research and insight in to what people thought about urgent care services. This is known as a desk review and a copy of this is available here.
This informed how we progressed the next stage of public engagement.
In November and December 2016, we asked over 800 people how they used and what they thought about them. The full report of this is available here.
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People told us that:
- The system is confusing
- They want to see their GP first when they have an urgent care need
- If they have a long term condition they want to ensure that they receive the same care from healthcare professionals who know about their needs and health issues
People made suggestions for improvements:
- Wanting to understand what services are for, what their opening times are and improve communication about these
- More staff and training are required
- One place to access services
- Opening other services for longer would reduce people going to the emergency department
We have continued to ask people what they think about NHS services to help us to develop our options.