Share your patient story

We want to hear your Patient Story

NHS Sunderland CCG want to hear about your experiences of local health services, both good and bad, to help us shape future services.

We collect Patient stories to enable us to hear about the experiences and needs of people accessing health services in Sunderland.   We are dedicated to putting patients at the heart of service development and decision making. This allows the CCG to identify where systems and processes may need to be improved, as well as sharing areas of good practice, in order to improve people’s experiences and access to health care.

If you would like to know more, please call us on 0191 5128 458 or email us at

If you would like to make a separate comment, compliment, or complaint, please go to:

Governing Body

We regularly take Patient Stories to Governing Body meetings. You can find more information on these meetings by going to: 

For 2019/20 patient stories have been taken to Governing body meetings on:

23 July 2019 –

  • Story taken: End of life pathway experience
  • Outcomes /Actions: Governing body assurance that there is work on going across end of life and cancer pathways, to improve the transferring of communication across all channels, eg,ambulance and nursing homes to ensure compassionate patient care at all times. Story teller to be involved in the CCG end of life care pathway group.


24 September 2019

  • Story taken: Learning disabilities transforming care journey experience. Personal view of patients long complex journey from in hospital to a community setting.
  • Outcomes / Actions: CCG needs to continue to improve services like these to enable other people like Rose to be supported in their own care and home.
    their own home.

26 November 2019 

  • Story taken: Pilot point of care project and making reasonable adjustment for patients with learning disabilities.
  • Outcomes / Actions: Real health outcomes were highlighted and continuing health checks with reasonable adjustments would help to narrow gaps in equality.  Explore potential for the point of care
    testing to include the stop smoking specialist services, following Local authority survey results showing LD patients having poorer well being.
  • Story can be found within GB papers here 


Patient Experiences 

Cervical Screening – Find out more on a patients experience of Cervical screening here 


You can find more Patient Stories under the ‘News’ section at