Hear what the public thought of the proposed changes to urgent care in Sunderland

Fri 09th November 2018


NHS Sunderland Clinical Commissioning Group (CCG) is inviting people to hear what the public thought of its plans for urgent care following the end of the consultation on 2 September.

The findings of the urgent care consultation and draft report will be shared with the public on Monday 22nd October, 6-8pm at Bede Tower, Sunderland and also Tuesday 23rd October Houghton Welfare Hall, Houghton le Spring. .

At the beginning of May, NHS Sunderland CCG unveiled its proposals for a new system of Urgent Care for Sunderland. From 9 May until 2 September 2018, over 2,500 people provided feedback through surveys, public events, focus groups, email and over the phone.

Ann Fox, Director of Nursing, Quality and Safety said: “We would like to thank everyone who took the time to share their views on the proposals for urgent care services in Sunderland. Your feedback will help decide how urgent care services can best meet the needs of local people in Sunderland.”

“The CCG is now engaged in a period of intelligent consideration of the feedback received and it will be extremely influential in how we shape future urgent care services.”

The CCG will use all of the feedback it received to help inform and shape their decision. This includes:

  • Public feedback sessions including the bespoke travel and transport sessions
  • Focus groups held with the voluntary sector
  • All letters, emails and phone calls received
  • Financial information
  • Feedback from clinicians
  • Modelling on the number of staff available and people currently using the services

Confirmation of injury / illness figures

We wanted to share with you an update on our analysis of how people currently use urgent care services. Throughout the consultation, we have been working with our providers of urgent care to identify what people use services for – either illness such as stomach ache, or injury such as a broken leg. Having completed the review, the confirmed figures are:

  • 2 in 10 people (24%) visit urgent care services for injury and under the proposals they would be seen at the urgent treatment centre (previously reported 1 in 10 people (10%))
  • 8 in 10 people (76%) visit urgent care services for illness and under the proposals they were be seen at their own GP practice or through the Sunderland Extended Access Service (previously reported 9 in 10 people (90%))

The reason for the difference is that we have found that sometimes the way this information is reported differs staff member by staff member. For example, back pain can be reported as an injury rather than muscular pain or a long-term condition.

We are confident that this does not have a significant impact on the proposals that we consulted upon but wanted to make sure that you were aware of this new information.

We will continue to review the information and data available to us across all of our urgent care services to make sure that we always have the most up-to-date information to inform our future plans and decisions.

The report will be published on the CCG website [from 15 October] along with an easy read summary of the report and an audio version.

Members of the public will have until 28 October to give any further comments on the draft feedback report. Further details of how to do this will be available on the CCG website.

Details of the consultation can be found at

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